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Frequently Asked Questions
Will my hotel be disrupted in any way during the installation process? Installation provides minimal disruption, in a very non-intrusive way that has very low impact on your guests. The GuestVelocity™ wireless Internet system provides 100% guest room and common area coverage by placing Wi-Fi access points, or base stations, at strategic positions throughout the hotel. The access points are back-hauled to a central Internet feed usually located in the main Telco closet of the hotel. The Internet feed consists of a standard T-1 digital leased line connected to a Cisco router and a gateway access control server. How long does it take to set up this service? It takes approximately 30 days after contract signing for GuestVelocity™ to completely install this service in most hotels. It depends on how your hotel is wired, as well as the number of meeting rooms and guest rooms. Contact a GuestVelocity™ sales consultant today. Email: sales@guestvelocity.com or (901) 843-9300 or Toll Free (866) 466-7733. How does GuestVelocity's Internet access work? GuestVelocity provides high-speed Internet access throughout all public areas of each hotel, including each guest room, meeting room and business center. All one needs to get connected is to obtain a username and password from the front desk, power up their laptop computer and launch a browser. If their laptop has any of the following:
Most laptops and handheld computers are capable of accessing the Internet wirelessly - just with the addition of a wireless Ethernet card. Many of the newer laptop computers have built-in Ethernet ports. For those that do not have a built-in Ethernet port, a PCMCIA Ethernet card will work. These cards are available at stores that sell computers and accessories. What do our guests need to get connected? To connect to the GuestVelocity network, everyone will need a username and password, which can be obtained from the front desk. Upon opening their Web browser they will be asked to log on to the network. They must have a laptop computer (running Windows 98 Second Edition, ME, 2000 or XP) with either of the following:
What is a wireless Ethernet card? A wireless Ethernet card is a network card that supports the Wi-Fi (802.11b) wireless standard, an industry standard for wireless Internet. Wi-Fi (802.11b) cards are available for PC and Mac platforms from a wide variety of computer retailers. The Apple Mac wireless Ethernet card is called an "AirPort" card. Which operating systems are currently supported for use with GuestVelocity™? We support all current operating systems: Windows 98SE, Windows 2000, Windows Me, Windows XP, and MacOS. Who do we contact if we are having trouble? When they dial our 24-hour-a-day support center, 7 days a week, they will be contacting a LIVE GuestVelocity™ tech support representative who is knowledgeable in business and home computer use. email responses are handled promptly. Local Phone: 901-843-9300 Will GuestVelocity's systems work with their corporate VPN (Virtual Private Network) software? Yes it will. The GuestVelocity™ system is compatible with VPN software currently being used by the corporate business traveler (Checkpoint, Cisco, Netscreen, etc.). Can our guests send and receive emails? Yes. Once they are connected to the Internet via GuestVelocity's™ network, they can receive email if their email is with an Internet Service Provider (ISP) or other email service that allows access from the Internet. What is plug-and-play technology? It means exactly what it says -- you plug in and play. Your guests will not have to change their TCP/IP laptop settings. How do they connect to the World Wide Web? Once they are connected via GuestVelocity™ they will be able to access any of the websites they would normally be able to visit through the Internet just by typing in the World Wide Web address in the address bar of their computer's browser. GuestVelocity™ is provided and supported by WorldSpice Technologies, one of the oldest ISPs in the southeastern United States. With almost 10 profitable years under our belts, and over 3,000 business customers, we are confident about what we do. We have seasoned tech support professionals to help you and your guests 24 hours a day, 7 days a week. How can I order more point of sale materials? Hoteliers can purchase these POS materials via any of these options:
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To attract today's sophisticated business traveler, it is essential to offer your guests an efficient, plug-and-play, high-speed Internet access solution. Due to the decrease in room demand since 9/11, hotels must compete harder for business travelers. High-speed Internet access is a definite differentiator. |
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